Our commitment to fair play
123Rummy expects every player to compete honestly, respect other players and follow the published rules of each game. This Fair Play Policy applies to the website, App, player accounts, promotions, deposits and withdrawals. It should be read together with our Terms of Service and Privacy Policy.
Winning is never guaranteed. A previous result, another player’s experience or a promotional message does not promise a future outcome. Read the rules, entry requirements, scoring and prize conditions before joining any game or tournament.
One player, an authentic account
Use accurate registration details and play through your own account. Do not share, sell, transfer or rent an account, impersonate another person, or use someone else’s identity or payment details. Where identity or payment verification is requested, provide genuine information through the designated support process.
Do not create additional accounts to bypass a restriction, obtain repeated welcome offers, manipulate a referral programme or conceal activity. Any exception to account eligibility must be expressly permitted by the applicable game or promotion rules.
Prohibited conduct
Collusion, coordinated play, deliberate loss transfers, chip dumping and sharing private game information to gain an unfair advantage are prohibited. Do not arrange results with another player or manipulate a table, tournament, leaderboard or prize allocation.
Do not use bots, scripts, unauthorised assistance, modified applications, exploits or other tools to automate play or interfere with the service. Attempts to inspect, alter or bypass game controls, payment checks or account restrictions are not permitted.
Fraudulent deposits, fabricated payment evidence, unauthorised transactions, bonus abuse and misleading referral activity are prohibited. Never harass another player, threaten support staff or seek access to another person’s account.
Game rules and technical issues
The rules and conditions displayed for a particular game or promotion govern participation in that activity. Do not assume that entry fees, prize structures or bonus conditions are the same across all games.
If a connection failure, interrupted session, display error or suspected game defect occurs, stop the affected activity and report it. Do not repeatedly exploit a suspected error. Settlement of interrupted or disputed rounds is reviewed under the relevant game rules and Terms of Service; an error report alone does not guarantee a refund or a particular result.
Reviews and account measures
We may review activity connected with suspected rule breaches, fraud or a payment dispute. Relevant information may include account details, game records and transaction references, handled in accordance with the Privacy Policy. Additional verification may be requested where needed to review the case.
During a review, access to an affected game, promotion or account feature may be restricted. Any action concerning an account, prize, bonus or balance will be considered under the applicable terms and legal requirements. We do not promise a fixed investigation outcome or a guaranteed completion time.
If you believe a decision is incorrect, contact support with your account reference, the affected game or transaction, the approximate time and your reasons for requesting a review. Do not send passwords, one-time codes or full payment credentials.
Report a concern
Report suspected cheating, account misuse or payment manipulation to [email protected]. Include relevant screenshots and game or transaction references where available. Please report suspected misconduct privately rather than publishing another player’s personal information.
Fair play also means playing within your means. Read our Responsible Gaming page for guidance on time, spending and requests for a break. This policy may be updated as our services and rules change; the current published version is available on this page.